EXACT Practice Management

Practice management software designed to boost your business performance. Now with brand new automated patient marketing functionality! 

Built on years of analysis and research from thousands of practices, EXACT Dental Practice Management Software gives dentists everything they need to automate many of the mundane but essential management tasks that collectively determine the financial success of a practice. It transforms practice performance by organising the protocols on which a practice is run and improving the key performance indicators that rule longterm success.

But what really sets EXACT V12 apart is the revolutionary automated, multi-channel marketing functionality that helps attract more new patients, promote services to existing patients and monitor the return on investment. Installing EXACT in your business will transform your patient communications and ultimately grow practice revenues and give you peace of mind.

With many integrated features including Automated Recalls, Marketing Manager Workflow Manager and Utilisation Manager, EXACT is the complete practice management system for a successful dental business.

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BRAND NEW Marketing Manager

Tracking the patient journey and monitoring your return on investment is vital to running successful marketing campaigns.

Marketing Manager allows you to create, schedule and automatically send marketing campaigns to targeted lists straight from EXACT, and instantly monitor your return on investment.

With access to an array of campaign designs and templates, you can easily create personalised communications incorporating your own practice branding; including email, direct mail, posters and flyers. Automated scheduling will enable you to target the right patients at the right time, encouraging them to take up optimum treatment.

BRAND NEW Online Reputation Manager

Get noticed online and chosen by new patients.

Online Reputation Manager allows you to control your practice’s online image and build up a portfolio of positive reviews. Asking for reviews within the practice ensures you collect more feedback and achieve better results. Integrated with EXACT, Online Reputation Manager then emails your patients at the end of each day encouraging them to replicate their review on Google+ or any other chosen review site.

With reviews now having a major impact on your Google ranking, controlling these through Online Reputation Manager enables you to get found and get chosen by potential new patients.

BRAND NEW Channel Track

Track the effectiveness of your communications, and pinpoint where your new patients are coming from.

Channel Track allows you to delve deeper into your marketing metrics and understand precisely which type of marketing works best. By adding unique phone numbers to each of your marketing channels, and dynamic phone numbers to your website you can track the effectiveness of each communication, and pinpoint exactly where your new patients are coming from.

Recall Manager II (Automation)

Practices generally use up to four methods to recall patients; post, text, email and phone calls.

Recall Manager automates a number of these processes, improves workflow inside a dental practice and automatically captures more information. A new colour-coded graph acts as an effective call-to-action, facilitating a dramatic increase in recall effectiveness. Using this technology practices can see in excess of 85% of recalls resulting in appointments.

Utilisation Manager

Fully utilising available chair-time is vital to achieve efficiency.

Utilisation Manager is designed to make best use of all available surgery time. EXACT V11 recognises when an appointment is booked a defined number of days in the future and then prompts the receptionist to ask whether the patient would like an earlier appointment should a gap arise – if the answer is affirmative, the patient is placed automatcially on a short-notice list. This list also includes patients who recently failed to attend or cancelled but didn’t rebook.

The software is then able to suggest a list of names ideally suited to fill a gap, with options to call or text patients.

Workflow Manager:

Managing the future appointment book is fundamental to the success of any practice and is a key criteria for measurement.

Workflow Manager focuses on the management of in-bound and out-bound workflow processes – in other words every patient who leaves the practice is required to have made their next appointment.

Clinicians who finish treatment are prompted to indicate the appointment interval, which automatically pops up using hyperlinks in the patient’s notes. This process makes it simple for reception staff to follow the clinician’s instructions and, based on professional recommendation, encourages patients to re-book.

The reception staff are also alerted to other aspects of the patient file that are relevant – such as outstanding debt, incomplete or out-dated medical history, dental plan membership, even the patient’s birthday. All the information can be customised to the individual requirements of the practice or the nuances of the clinician.

Predictive UDA Manager

The Predictive UDA Manager module in EXACT V11 enables dentists to take complete control of all a practice’s UDAs, removing guesswork and providing at-a-glance tracking of the progress of each contract.

Predictive UDA Manager provides a clear visual “earlywarning” that helps identify underperformance, removing the potential for clawbacks and just as importantly reduces the chance of over-fulfilment and the possibility of working for free.

Plus, there is a range of intelligent predictions suitable for the entire practice and individual providers based on actual performance, ensuring each performer precisely hits target at the end of the year.


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