Automated Recalls

Research from 1,400 dental practices tells us that the key to highly effective recall performance is to adopt a consistent approach to patient recall communication: sending multiple messages, at regular intervals, across a range of media.

SMS & SMS Replies: A great way to recall, remind and promote offers to your patients. Integrated with your system, it can be configured so that patient responses are sent directly into the appointment book – filling white space and helping rebook short-notice cancellations at the click of a button.

Online Bookings: The Online Booking module ensures high visibility for your practice enabling new and existing patients  to book appointments around the clock – while you retain control of your diary by selecting which appointments are made publically available.

EasyPost: A unique service that allows you to send patient letters directly from your software, without printing a single thing onsite at your practice. Utilising Software of Excellence’s professional mailing services, you simply set-up personalised letter templates and decide when you want patient letters to be sent. EasyPost frees up hours of time normally spent on administration and ensures a consistent, timely approach to patient communications.

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SMS & SMS Replies: Increase Revenues

Sending text messages will help improve your recalls rates and reduce your “failure to attends”; with 99% of patients who reply “yes” to a text reminder going on to keep their appointments. Texting special offers will also increase the take-up of your marketing promotions – and Replies makes it easier for patients to respond positively.

Message on the Go: Send messages direct to a patient’s mobile phone. Thus helping your recalls, reminders and marketing promotions more successful.

Patient Confirmation: Add SMS Replies and make it easy for patients to seamlessly confirm their appointment and accept your special offers.

Control Your Schedule and Costs: You can stagger texts to go out over a number of days rather than in bulk, making it easier to manage responses without peaks and troughs. And you only pay for the message bundles you buy rather than a monthly charge.

Reporting: Built-in reports give you real-time delivery updates (with the ‘delivery status’ of each message colour coded) and in-depth analysis of your response rates, by campaign.


Online Booking: Attract New Patients

Adding a “booking widget” to your website is a simple update that makes it easy for new patients to choose your practice, and book their first appointment.

Book Appointments Around the Clock: New and existing patients will book appointments at a time that suits them – 24 hours a day, 7 days a week, 365 days a year. This means you will fill white space in your diary whilst you sleep and retain control of your diary by selecting which appointments to make publicly available.

Seamless Integration: Include web-links in your SMS and email recalls; prompting patients to book from their smartphone or PC, there and then. Responses are sent directly to your software, automatically updating your appointment book.

Free Up Your Time: Less time spent confirming appointments will free-up your front desk to focus on customer service and higher-value tasks, safe in the knowledge that on average 47% of online bookings are made out of office hours.

Recall Best Practice: Online Booking is part of an integrated best practice approach to patient recalls – which can deliver recall rates of over 85%.

EasyPost: Send Letters Automatically

Configure your software to regularly send patient letters at set intervals before recalls are due, allowing you to stagger your communications and avoid the unmanageable peaks that can be so disruptive to the front desk team.

Consistent Style: Utilise the creative templates and adapt them to suit your own brand style whilst ensuring that all letters are sent in a uniform way. Templates can be set-up specifically for recall reminders and promotional offers.

Save Time and Money: The time saved on office administration combined with competitive postal rates makes EasyPost a compelling combination of value and efficiency. Your team will never have to print a letter onsite again.

Improve Your Recall Rates: Part of an integrated recall process, EasyPost can help improve your recall success to over 85% and give you peace of mind that recalls will always be sent on time, every time.


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