Implementing new software at a dental practice involves significant change, whether you are installing systems for the first time or changing provider.
This journey affects the whole practice team and if left unmanaged you can spend longer learning the system, fixing issues and ‘guessing’ at best-practice: at a cost to your business in terms of productivity.
At Software of Excellence we work with you closely, to manage this change, meaning your journey to increased productivity is planned, controlled and fast-tracked. Best-practice behaviour is reinforced, your objectives are listened to and KPIs are tracked to demonstrate your ROI.
Your switch to Software of Excellence will lead to tangible business outcomes as you work together with your Customer Success Consultant and a supporting team of experts over 12 months; turning your practice into a great business and ensuring you get the most from your new business partner.
Your Customer Success Consultant will work closely with your practice team for 12 months, fully understanding your reasons for choosing Software of Excellence and immediate priorities as a business. They will be a constant point of contact, bringing in other experts as required to meet your needs; firstly ensuring your data conversion and implementation are as seamless as possible; before switching focus to help improve process efficiency and delivering business outcomes for you. Each month they will call to review your business KPIs and help implement best practice.
“The overall conversion, the planning, the attention to detail, the engagement with staff, the reports that were written, the candour in correspondence, the regularity of communication, was excellent and made the whole process seamless.”
Mayur Pandya, Dental Care Group
If you would like to know more click here to talk to an expert!