How to implement a seamless patient journey that puts customer care first: enhancing the experience at every touch-point and optimising clinical outcomes.
Understanding your practice workflow from a patient perspective; this seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care. Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoints and realise how customer-centric your business really is.
This seminar qualifies for 1.5 hours verifiable CPD under development outcome A across the following learning objectives:
- Understanding the key touchpoints; when and how to communicate with patients both in and out of practice
- How to better inform patients to help ensure they take up the treatment they need
- A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer centric workflow
Time
Food and light refreshments provided from 6:00pm onwards
Registration opens: 6:00pm
Seminar: 6:30pm – 8.00pm
Cost: Free to attend
Find your nearest event below, and click the link to register for your complimentary place!
- Oxford 4th September
- Bristol 11th September
- St Albans 12th September
- Guernsey 17th September
- Jersey 18th September
- Limerick 18th September
- Leicester 16th October
- Ross-on-Wye 17th October
- Edinburgh 23rd October
- London 30th October
- Cardiff 6th November
- Gatwick 13th November
- Galway 20th November
- Milton Keynes 27th November