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Putting the patient experience at the heart of your practice

How to implement a seamless patient journey that puts customer care first: enhancing the experience at every touch-point and optimising clinical outcomes.

Understanding your practice workflow from a patient perspective; this seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care. Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoints and realise how customer-centric your business really is. 

This seminar qualifies for 1.5 hours verifiable CPD under development outcome A across the following learning objectives:

  • Understanding the key touchpoints; when and how to communicate with patients both in and out of practice
  • How to better inform patients to help  ensure they take up the treatment they need
  • A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer centric workflow

Food and light refreshments provided from 6:00pm onwards 
Registration opens: 6:00pm
Seminar: 6:30pm – 8.00pm 
Cost: Free to attend

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